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Frequently Asked Questions

Where can I ship my order?

Goldesi ships worldwide! Enjoy our high-quality instruments, delivered safely and promptly by trusted partners. Wherever you are, start your musical journey with Goldesi today!

Who can I contact if I have questions about my Goldesi order?

If you have any questions regarding your Goldesi order, please reach out to us through our contact form. Our dedicated customer service team is here to assist you and will respond as quickly as possible.

What are the customer service hours at Goldesi?

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM. Inquiries submitted outside of these hours will be addressed on the next business day.

What is Goldesi's return and exchange policy?

For detailed information about our return and exchange policies, please visit our returns and exchanges page. To start a return or exchange, please contact our customer service team, and we’ll guide you through the process.

How can I track my Goldesi order?

After your order has been shipped, you will receive a tracking number via email. Use this number to track your order on our order tracking page and stay updated on its delivery status.
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Drop us an E-Mail: help@goldesi.com

Phone: +1 352 835 5888
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